Delivery & Returns Policy

 
 

Table of Contents

  1. Introduction

  2. Delivery

  3. Charges

  4. Returns

 

Introduction

In this document (“Delivery & Returns Policy”) the partners in Aylsham Candles (“we”) [firm details] explain our delivery arrangements and the circumstances in which we will accept product returns and on what terms.

 

Delivery

We produce our candles and source our other products with care and attention to detail and reflect this in aiming to be caring, efficient and cost-effective in the process of dispatch and delivery.

Ordinarily, subject to any specific request made by the customer and availability from stock, delivery is within the time frame and by way of the service specified below. In the unusual event of an item being out-of-stock information should be present advising as to the anticipated re-stocking date. You may, of course, delay your order, or proceed, in which case your order will be serviced when all items are in stock.

Packaging is as follows: – All our boxes are made from Kraft Natural Paper, part recycled material and fully recyclable throughout the UK

If you have a large order or particular needs for delivery, please do not hesitate to contact us by telephone, email or ‘CONTACT’ page. We are here to help.

All supplies, trade or consumer, are subject to our prevailing terms and conditions from time to time.

 

Charges

UK

For UK delivery orders should arrive within 3 – 5 working days via second class untracked Royal Mail

Free Delivery on all orders over £25.00 - (please use the discount code)

Order value up to £25.00 – Delivery charge £4.20

Order value over £25.00 – Delivery Charge Free

Estimated delivery time 3 to 5 working days

EU incl. ROI

Currently Unavailable

Rest of World (“ROW”)

Currently Unavailable

Aylsham Candles is not responsible for any additional charges arising by reason of the customer’s insurance choices, or local duties, charges and levies, or customs clearances, all of which are the customer’s obligation.

 

Returns

We aim to get you your products in perfect condition (although please bear in mind that the candles are hand-made!).

If you do receive any item damaged or which is otherwise faulty we will endeavour to resolve this as quickly as possible. We want you to be 100% happy with your order, so if this is not the case, then please ensure that you return all items to us in exactly the condition and as packaged when dispatched to you and we will arrange a 100% refund net of delivery costs only, provided that we receive the returned goods no later than 30 days after purchase.

If your problem is only with part of the order, and you only wish to address that issue, then please contact us promptly on receipt of your order and always, within 15 days of purchase and will aim to resolve the problem to your satisfaction.

We make special products for our special customers so please be assured that we want you to be happy with our products and service.

Please note: In order to qualify for a valid return and refund, the goods must be unused, returned in a re-stockable condition and in original packaging. This is unless otherwise agreed by us.

We can only accept returns and examine other grievances if raised within the specified timetables and requirements and only in respect of products directly supplied by us as referenced in an order and subject to our invoice. We are not responsible for contracts between you and third parties, even we act as a link or in an introductory capacity. You should take any issue up directly with the supplier with which you have a contract.